GWADALIS S.A.S. is concerned about the protection of personal data. It is committed to ensuring the best level of protection for your personal data in accordance with the Data Protection Act.
For any information on the protection of personal data, you can also consult the website of the Commission Informatique et Liberté www.cnil.fr
1. 1. Identity of the controller
Personal data is collected by: GWADALIS S.A.S.
Head office: IMPASSE GABRIEL PLAISANCE 97122 BAIE-MAHAULT Hereinafter referred to as “INATIREL”
1. 2. Purpose – use of data concerning you
2.1 Managing your orders
The information and data concerning you are necessary for the management of your order and for our commercial relations. This information may also be kept for the purposes of proof in compliance with legal and regulatory obligations (payment, guarantee, litigation, etc.).
2.2 Personalization of our services
The information and data concerning you allow us to improve and personalize the services that we offer you, in particular on our website, mobile site and INATIREL application and the information that we send you.
- Inatirel information and newsletters
In order to keep you informed of our news and the advantages that you can benefit from, you will be able to receive offers from our brand by electronic communication (email, sms, etc.). We measure the opening rate of our mailings in order to best adapt it to your needs. If you do not wish to receive offers and information from INATIREL, you can oppose the sendings by indicating this when creating your account, or at any time by specifying it in My account. Depending on the choices made during the creation or consultation of your account, you will therefore be likely to receive offers from INATRIEL.
1. 3. Fight against Fraud
In order to secure payments and deliveries and thus to ensure you an optimal quality of service, the personal data collected on the site are also processed by INATRIEL to determine the level of risk of fraud associated with each order and, if necessary, to help to modulate the conditions for its execution. As part of this analysis, INATRIEL will refine its analysis (in particular Verified Reviews – you can request a presentation document for this service by sending an email to the Data Protection Department). Some of these service providers (in particular Verified Reviews) are also made recipients of the result of the analysis carried out and can use it on their behalf to feed their own incident file.
INATRIEL may, depending on the results of the control carried out on the orders, take security measures, in particular the request for additional supporting documents or the proposal of an alternative delivery method (e.g. in-store delivery). These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, of canceling it. The occurrence of an incident (unpaid on the grounds of fraudulent use of a means of payment, delivery fraud, etc.) will result in the registration of data relating to the order in the INATRIEL alert file. , which may, during future orders, lead INATRIEL to carry out additional checks.
At any time during the risk analysis carried out by INATRIEL, you can present your observations. In addition, in accordance with the Data Protection Act of January 6, 1978, you have the rights of access, rectification, deletion and opposition provided for by the law of January 6, 1978 relating to data processing, files and freedoms. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. To exercise your rights with regard to the fight against fraud, simply contact:
With INATRIEL: electronically to the Data Protection Department or by post to GWADALIS, Data Protection Department, IMPASSE GABRIEL PLAISANCE 97122 BAIE-MAHAULT, indicating your surname, first name, e-mail address and if possible your customer reference.
1. 4. Data collected on our site
4.1 What data?
In particular, we collect and process your name, address, email address, password, telephone number, IP address, connection data and browsing data, order history, preferences and areas of interest, products consulted, delivery incidents, complaints.
The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically as a result of your actions on the site.
We also carry out audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.
4.2 When?
We collect the information that you provide to us in particular when:
• you create your customer account "My account"
• you place an order on our site and our application
• you browse our site and our application and consult products
• you participate in a game or contest
• you contact our Customer Service
• you write a comment
4.3 Data recipients
The data collected on the INATRIEL sites and applications are exclusively intended for the GWADALIS group.
They may be transmitted to the subsidiary companies of the GWADALIS group acting under the INATRIEL brand or to the companies – subcontractors – to which GWADALIS calls in the context of the execution of services and orders, in particular management, execution, processing and payment.
4.4 Your rights under the Data Protection Act
In accordance with the Data Protection Act of January 6, 1978 amended by the law of August 6, 2004, you have a right of access and rectification and opposition to personal data concerning you. Simply write to us online at Customer Service or by post to GWADALIS, Consumer Service, IMPASSE GABRIEL PLAISANCE 97122 BAIE-MAHAULT, indicating your surname, first name, e-mail address and if possible your customer reference. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. A response will then be sent to you within 2 months of receipt of the request.
To exercise your rights with regard to the fight against fraud, see the Fight against Fraud clause above.
1. 5. Social networks
5.1 Use of your data in connection with Social Networks
The use of social networks and INATRIEL services or applications in connection with these social networks is likely to lead to the collection and exchange of certain data between the social networks and INATRIEL. We invite you to consult the personal data protection policies of the social networks in order to take precise knowledge of the information which is collected by the social networks and which can be transmitted to INATRIEL in connection with its sites and applications as well as the purposes of use. of your data, in particular for advertising purposes. You can configure the access and confidentiality of your data directly on social networks. INATRIEL collects certain information and personal data on its behalf in connection with your activity on the pages of the INATRIEL social networks or the INATRIEL sites and applications that use the services of the social networks. This data is used for advertising purposes to improve our commercial relationship and the advertising addressed to you in order to offer you a personalized and social experience. The information collected by INATRIEL for its own account through INATRIEL applications, sites or services in connection with social networks is governed by these conditions and the specific conditions of INATRIEL applications. On the other hand, INATRIEL is not responsible for the use made of your data by social networks for their own account.
5.2 "Plugins" and social modules
Our site uses “plug-ins” or social modules. These include small “like” and “share” buttons on third-party social networks such as Facebook, Twitter, Google+…. which you can find on our sites and applications. They allow you to "like" and share information from our sites and applications with your friends on social networks. When you consult a page of our INATRIEL sites (web or mobile) containing plug-ins or social modules, a connection is established with the servers of the social networks (Facebook, Twitter, etc.) which are then informed that you have accessed the page. corresponding to the INATRIEL site consulted, even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account. For example: If you are connected to a social network while browsing the www.inatirel.com site, the social networks to which you are connected may mention your visit in your social network account. If you use plug-ins (eg like), your actions may be recorded and published on your social network accounts depending on the settings of your social network account. If you do not want social networks to publish your actions from the plug-ins in your social network accounts, you must log out of your social networks before visiting our site.
5.3 Facebook Connect / Google + Connect
The Facebook Connect (and Google + Connect) function allows you to connect to our sites with your Facebook account and discover what your friends have published on the web. When you connect to our sites with your Facebook account, INATRIEL may access certain information that you have entered on Facebook in order to offer you a personalized and social experience. You will be asked for permission to access your profile data and share your activities with Facebook. Additional information to that already present in your Facebook account may be requested by INATRIEL for the purposes of managing your orders and our commercial relationship. This additional information is not transmitted to Facebook without your express permission. Access by INATRIEL to Facebook data and the use made of it are limited, in particular INATRIEL only uses the data strictly necessary to operate the applications you use. For each application you are informed of the data used and how it is used, displayed, shared or transferred.
If you connect to www. INATIREL.com using your Facebook credentials and your friends connect their account to universducheveu.com, they will know that you have an INATRIEL account, unless you have chosen not to be visible to your friends on other sites. Users who connect to our site via Facebook Connect can only see the information you have added via Facebook if they have access to this information on Facebook. You can decide what type of information your friends can have access to by setting up your account in the Applications section of the Facebook site;
5.4 Personalization of advertisements
The information you receive from INATRIEL may be personalized according to the data that INATRIEL collects in connection with social networks. Due to your use of INATRIEL services (sites or applications) or your affiliation to an INATRIEL social network page, INATRIEL is likely to receive information about you, in particular your public profile and your centers of interest communicated on social networks or other data that you will have INATRIEL to receive within the framework of the applications. INATRIEL advertisements linked to your profile and the information you publish or share (your areas of interest) may be broadcast on your social network pages. If you do not want social networks or third parties including INATRIEL to collect or use information based on your profile or your activity on websites, devices or applications outside of social networks for the purpose of serving advertisements, you must refer to the conditions of social networks in order to find out how to configure, unsubscribe or control the distribution of advertisements. You can also refuse using the settings of the applications or your mobile device.
1. 6. Cookies and advertising targeting
Our sites and applications are designed to be particularly attentive to the needs and expectations of our customers. This is among other things why we use cookies or similar tracking technologies to identify you and personalize our services and advertisements, in particular to access your account, manage your shopping cart, memorize your consultations and personalize the offers that we offer you and the information we send you. Cookies allow you to benefit from our personalized advice and to be informed of our promotional offers.
We inform you that we can use advanced targeting features for the distribution of our advertisements, in particular "retargeting" features (by displaying advertising when you browse outside our site or email contact following the consultation of products on our site). These functionalities made possible by the use of cookies are offered by partners, to present you with advertisements better suited to your needs and in connection with your recent behavior on our site. You can end targeting at any time by refusing advertising cookies in your browser or through the ad preference managers offered by partners or in the unsubscribe links in emails. We inform you that unsubscribing from email targeting with our partners does not automatically lead to unsubscribing from newsletters sent by INATRIEL. To find out more, see the Cookies section linked below and the privacy policies of our partners.
You can choose to disable cookies at any time. We inform you that if your browser is configured to refuse all cookies, you will not be able to make purchases or take advantage of essential functions of our site, such as storing items in your basket or receiving personalized recommendations.
1. 7. Bank Data
For payment purposes, bank details are collected and stored by our PCI-DSS certified Be2Bill payment service provider. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus to secure the protection of card and transaction data.
In order to avoid you having to re-enter your bank details for future orders, you can choose, by checking the acceptance box provided for this purpose, that your bank cards are saved in your online account in a secure manner. You can consult the list of your saved cards (in hidden mode), but also delete all or part of its content, in the “Means of payment” section of the “My purchases” section of “My Account”. In this case, your deleted cards will no longer appear in your online account or in future orders, but your bank details will remain kept by our service provider Be2Bill, within the limits necessary to process your orders and their follow-up (payment, guarantee , dispute …).
1. 8. Disable Cookies
8.1 If you use the Internet Explorer browser
In Internet Explorer, click the Tools button, then click Internet Options.
On the General tab, under Browsing history, click Settings.
Click the View Files button.
Click on the Name column header to sort all files in alphabetical order, then scroll through the list until you see files beginning with the "Cookie" prefix. (All cookies have this prefix and usually contain the name of the website that created the cookie).
Select it or the cookies including the name "INATRIEL" and delete them.
Close the window that contains the list of files, then click OK twice to return to Internet Explorer.
8.2 If you use the Firefox browser
Go to the "Tools" tab of the browser and then select the "Options" menu.
In the window that appears, choose "Privacy" and click on "Show cookies".
Locate the files that contain the name "INATRIEL" Select them and delete them.
8.3 If you use the Safari browser
In your browser, choose the Edit menu > Preferences.
Click Security.
Click Show Cookies.
Select the cookies that contain the name "INATRIEL" and click Clear or Clear All.
After deleting cookies, click Done.
8.4 If you use the Google Chrome browser
Click on the Tools menu icon.
Select Options.
Click on the Advanced Options tab and navigate to the "Privacy" section.
Click the Show Cookies button.
Locate the files that contain the name "INATRIEL" Select them and delete them.
Click "Close" to return to your browser.
1.10.Google Analytics
INATRIEL uses Google Analytics to measure the audience of its sites.
INATRIEL also uses the advertising features of Google Analytics. Advertising cookies are used to enable certain features such as remarketing for products like AdWords on the Google Display Network, such as remarketing with Google Analytics, Google Display Network impression reporting, the demographic performance and the centers of interest of Google Analytics and integrated services requiring the collection in Google Analytics of data on your traffic via identifiers and advertising cookies. INATRIEL and third-party suppliers may therefore jointly use proprietary cookies or identifiers (such as the Google Analytics cookie), and third-party cookies or identifiers (such as Google advertising cookies).
You have the option to opt out of Google Analytics advertising features, via the Network Advertising Initiative (NAI) opt-out page.
To oppose Google Analytics cookies click here
To learn more about the Google Analytics privacy and cookie management policy, click here
For more information on how Google uses these advertising cookies, see Google's Advertising Privacy FAQ
To manage your settings related to these cookies and disable these features, go to the Ads Settings page
1. 11. The INATRIEL application and your personal data
11.1 Use of your data in connection with the INATRIEL application:
As part of the use of the INATIREL mobile application, we collect your personal data (technical identifiers attached to your mobile terminal, customer identifiers, navigation data, geolocation data, etc.). They may be transmitted to the group's subsidiary companies GWADALIS or acting under the name INATIREL or to the companies – subcontractors – to which GWADALIS calls in the context of the execution of data processing and analysis services. Some data may also be collected by the publishers of the operating systems used in your mobile phone. We invite you to read the confidentiality policies of the operating system publishers (iOS, Android, Windows, etc.) in order to know the use made of your data by the operating system publishers as responsible for treatment.
Your data is necessary for INATIREL for the management of your orders from the INATIREL application, the management of your membership program and more generally the management of your commercial relations with INATIREL and the personalization of our services. We also use this data for research and statistical purposes.
Depending on the authorizations granted during the download or the first use of the INATIREL application and the configuration made to your phone (activation or not of geolocation, permission or not of push notifications), you will be able to receive by sms, push, or email, information and personalized commercial offers (geo-adapted) concerning our INATIREL points of sale or your profile.
11.2 Notifications
By authorizing the INATIREL mobile application to send you notifications, you will be able to receive commercial offers and information related to your profile or your journey in your store if you have also accepted geolocation. The "Notifications" function of your application has the sole purpose of sending information and personalized commercial offers by INATIREL. You can choose not to receive notifications, by refusing them when downloading or using the INATIREL application for the first time.
You can deactivate notifications at any time in the settings of your mobile phone by referring to the technical documentation of your device as well as in the application by going to "my account" under my settings.
11.3 Cookies related to the INATIREL application
INATIREL uses cookies and similar tracking technologies in connection with the use of the INATIREL application and your terminals (mobile or computer) in particular to better identify you and personalize our services. When you install the INATIREL application we collect information about your use of the application or your phone. We use this information to understand and improve our business relationships (including services, suggestions and advertisements). As is the case on the web, we may use these technologies to store an identifier or other information on your device. Depending on the operating system, you can disable these cookies by going to your phone's settings which allow you to manage the applications.
